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VIP CLUB FREQUENTLY ASKED QUESTIONS
What is the VIP Shopper Club?

The VIP Shopper Club is a membership-based club for our savviest shoppers. Members receive periodic center updates and sale information from us. In addition, VIP Shopper Club members receive free access to the online VIP Lounge, a password-protected portion of our website where visitors can find exclusive coupons from our merchants.

What are the benefits of The VIP Shopper Club?

VIP Shopper Club Members enjoy the following benefits:

Exclusive Online Coupons Voucher for a Free Savings Passport Deals Around Town Insider Info from Your Favorite Brands Email Updates: Sales & Special Events This is an online club. No membership card required. To enjoy all the benefits, you must have access to a printer.

Plus, as a VIP Member you will receive monthly emails about sales & events and special offers from participating merchants.

How do I join?

To join The VIP Shopper Club: From www.premiumoutlets.com/vip, click on "Become a VIP Member. Join Now." Complete all fields in the registration form. Be sure to check the box at the top verifying you are 13 years of age or older. Once the form is completed, click submit. You will then receive a verification email that will include a link. You must follow the instructions in this email to activate your membership.

Is there a cost to join?

No, membership to The VIP Shopper Club is free.

How do I access The VIP Lounge/coupons?

After you have verified your membership via the verification email, you may log in to The VIP Lounge. Go to: www.premiumoutlets.com/vip and click on "Already a Member." Enter your email address and the password you entered during registration. Click Enter.

What do I need to access the online VIP Lounge?

You must be on Internet Explorer 7.0, Firefox 3.5 or Safari 3.0.4 to fully experience The VIP Lounge. If you don't have one of these browsers, please update now.

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You must be on Internet Explorer 7.0, Firefox 3.5 or Safari 3.0.4 to fully experience The VIP Lounge. If you don't have one of these browsers, please update now.

What if I do not receive my verification email?

If you do not immediately receive your verification email, it may be for one of the following reasons:

You're an AOL, Earthlink or Yahoo! user and the email was sent to a Junk/Bulk items folder/blocked by a filter. You're using a company email address and the email was blocked by your System Admin. You misspelled your email address during registration. You entered "www" before your email address. Your mailbox is full.

If you believe your verification email was blocked, email vip@premiumoutlets.com.

Is there a membership card?

There is no VIP Membership card. As a member of The VIP Shopper Club you may access The VIP Lounge to print exclusive online coupons and a voucher for a complimentary Savings Passport. Present coupons at participating stores to receive your discounts. Present the voucher at the Information Center to receive your free Savings Passport.

How do I view and/or print the coupons?

Log-in to The VIP Lounge. On the VIP Home page under "Exclusive Coupons & Savings Passport", click on the number of offers next to your preferred Premium Outlet Center to view and print exclusive online coupons. Check the box next the brands and also Savings Passport. Click "Print Selected Coupons". Clip them and shop or present coupons at participating stores on your mobile device to receive your discount. Note, select stores may require a printed coupon to redeem the offer. If you did not print coupons, visit the Information Center and request for coupons. Customer Service will gladly provide a copy of the online coupons.

What if I forgot my password?

If you have forgotten your password we can assist you.

How do I change my email address?

To change your email address, log in to The VIP Lounge using your existing user name and password. Click "My Profile". Update your email address. Click "Continue" then "Submit" to save your changes.

What is the difference between the coupons in The VIP Lounge and the coupons in the Savings Passport?

Coupons posted in The VIP Lounge are above and beyond coupons in the Savings Passport. These offers are available for a limited time.

What if I do not have a printer or my printer is not working?

If you do not have a printer, log-in the VIP Lounge on a mobile device then present the voucher for a free VIP Coupon at the Information Center. Customer Service will provide you coupons to enjoy during your visit.

How do I change or add to my list of selected centers?

Log-in to The VIP Lounge. Click "My Profile", check or uncheck the centers you wish to add or remove. Click "Continue" then "Submit" to save your changes.

What or Where is Premium Outlets® ?

The Premium Outlets® portfolio is the world's largest collection of upscale outlet centers. It includes Premium Outlet Centers in the United States, Japan, Korea, Malaysia and Mexico. Premium Outlets is the outlet division of Simon Property Group, Inc. (NYSE: SPG), an S&P 500 company and the largest real estate company in the U.S.

When does my Savings Passport Voucher expire?

Your Savings Passport voucher is valid for one month from the date you download it. You must enter The VIP Lounge and download your Savings Passport voucher less than 30 days before you plan to use it.

What if I forget my voucher or coupon?

If you have forgotten to print your voucher or coupons, log-in to the VIP Lounge on a mobile device then present the voucher for a free VIP Coupon at the Information Center. Customer Service will provide you printed coupons. You may also present coupons on your mobile device at participating stores to receive your discount. Note, select stores may require a printed coupon to redeem the discount.

Will I receive emails from advertisers or other companies?

No, you will not receive emails from third parties unless you elected to do so during registration. For more information view Premium Outlets Privacy Policy.

How do I cancel my VIP Shopper Club membership?

To cancel your membership, please complete the unsubscribe form. Please note that once you unsubscribe you will no longer have access to coupons in The VIP Lounge.