FREQUENTLY ASKED QUESTIONS

We are pleased to welcome you. This online guide to Premium Outlets® will provide you with information to help you plan a visit to any of our outlet centers.

Select a category below for more information.

For additional information, please contact us.

Frequently Asked Questions

Premium Outlets®

What is Premium Outlet Shopping®?
Upscale, fashion conscious shoppers who prefer designer labels have found that all outlet centers are not all the same. Outlet shopping centers that are owned and operated by part of the Premium Outlets® portfolio where shoppers can expect the largest collection of designer brands. Premium Outlets brings together the finest brands, unique outdoor settings, and savings of 25 to 65 percent every day.

What or Where is Premium Outlets?
Premium Outlets is the brand name that represents all of the centers represented on this website. View a complete list of all Premium Outlet Centers®. Premium Outlets and Premium Outlet Shopping are registered trademarks of Simon Property Group.

Customer Services

Customer services available at most Premium Outlet Centers include:

  • Wheelchairs
  • Stroller rentals
  • ATM machines
  • International phone cards for sale

The following services are available at select Premium Outlet Centers:

  • Foreign currency exchange
  • Shopper trolleys

Each outlet center's web pages outline the specific amenities available. If you have any questions regarding the availability of a customer service at an individual center, please email us or call the center(s) of your choice directly.

To access center hours, visit the Centers page. Select the center you are interested in and click on hours.

Gift Cards

Are gift cards available that can be used at all stores?
Gift Cards can be purchased online* and at Premium Outlet Centers. Gift Cards can be used in all stores in all Premium Outlet Centers across the United States and are available in all denominations from $20 to $500. Major credit cards are accepted. *Online sales available to U.S. residents only.

Gift Card inquiries
Online purchases may be made only by U.S. residents to a continental U.S. mailing address. Visit the following website pages for assistance.
Frequently Asked Questions
Balance Inquires
Terms and Conditions

Group Tours

How can I book a group tour?
Each of our centers provides special discounts and amenities for groups and tours of fifteen people or more. To reserve a tour via our online reservation form, click on your language of choice below.
English
Deutsch/German
Español/Spanish
Français/French
Português/Portuguese
中文/Chinese
한국어/Korean
日本語/Japanese

Job Opportunities

Where can I find out about retail job opportunities at the outlet centers?
The brand name outlet stores at Premium Outlet Centers across the country offer thousands of full and part time retail positions. To find out about retail job opportunities at Premium Outlet Centers, visit or call the specific center's Management Office.

Where can I find out about job opportunities with Premium Outlets?
View a complete list of field and corporate positions currently available with Premium Outlets.

Media Information

If you are member of the press and would like additional information, center photos or other assistance, please email us.

Operating Hours

What are the store hours for a specific center?
Our website contains complete information on each of our center's operating hours. Each center has its own set of operating hours. Every center is open year round. Most centers have extended operating hours during the holiday shopping season.

To access center hours, visit the Centers page. Select the center you are interested in and click on Hours.

Shopping Packages

How do I purchase a Shop & Stay package?
How do I purchase a Shop & Stay package? Shop & Stay packages are also available at most centers. Packages can be purchased directly through the hotels or B&B's. Visit each center's Accommodations page for more information.

Store Information

Why are select outlet stores in some locations and not others?
Each outlet store is individually owned and operated by leading designers and manufacturers. The decision to locate in a specific center is made by each individual company. Premium Outlets is pleased to have an impressive collection of designer outlets. If you have any store requests for any of our centers, please let us know. We value your feedback.

Can this website help me locate a specific item from an individual store?
Each store is individually owned and operated and we do not have direct access to each store's merchandise and pricing. Store phone numbers are provided on each center's store listings page so that you can contact the stores directly.

Transportation

Is public transportation available?
Select Premium Outlet Centers are served by public transportation. Our website includes information on the transportation services that are currently available. This information is listed under the individual centers

Travel Trade

If you are a tour operator, travel agent or other member of the travel industry , visit our Travel Trade website to learn more about partnership opportunities, The Premium Outlets Travel Planner, our Incentive Program and more.

Vip Shopper Club

VIP Shopper Club members receive periodic email updates on our centers, exclusive coupons from out store and Deals Around Town in The VIP Lounge. There is no charge and you can opt-out at any time.

Join now and become a member of The VIP Shopper Club.

You may unsubscribe from The VIP Shopper Club mailing list at any time.

If you have additional questions regarding The VIP Shopper Club, please view VIP Frequently Asked Questions.